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“Companies can continue to give top priority to financial performance — but many now also realize that technical and intellectual skills are only part of the equation for success. A growing number of organizations are now convinced that people’s ability to understand and to manage their emotions improves their performance, their collaboration with colleagues, and their interaction with customers. After decades of businesses seeing “hard stuff” and “soft stuff” as separate domains, emotional competence may now be a way to close that breach and to produce a unified view of workplace performance.” –FastCompany